At SweetVao, we prioritize seamless delivery to ensure your carefully selected fashion and lifestyle accessories reach you in pristine condition. Our team processes orders with meticulous attention to detail, from packaging delicate fabrics to securing structured accessories. Whether you're refreshing your wardrobe or gifting a loved one, our logistics network is optimized for reliability and care.

Orders are typically processed within 1-3 business days (excluding weekends/holidays). Delivery durations vary based on your location and selected shipping method. Remote areas may experience slightly longer transit times. During peak seasons like holidays or promotional events, processing may extend by 1-2 days—we'll notify you proactively if delays occur.

We offer tiered shipping options to match your needs:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Table Rate Shipping (5-10 Business Days): Automatically applied to orders totaling $60 or more

We currently ship to most countries across North America, Europe, and select Asia-Pacific regions. Some destinations with complex customs regulations or remote locations (e.g., certain islands, military bases) may require special arrangements. At checkout, our system will confirm whether we can deliver to your address. For inquiries about specific regions, contact [email protected].

Once your order ships, you'll receive a confirmation email with a tracking number and carrier details. Click the tracking link to monitor your package's journey in real-time. If you haven't received updates within 5 business days after shipment notification, check your spam folder or contact us for assistance.

While rare, unforeseen delays can occur due to weather, customs inspections, or carrier disruptions. If your tracking shows no movement for 10+ business days or the estimated delivery window has passed, email [email protected] with your order number. We'll investigate immediately and keep you informed throughout the resolution process.

International shipments may incur customs fees determined by your local authorities. These charges are the customer's responsibility and are typically collected upon delivery. We declare all items at actual purchase value to comply with global trade regulations. For estimates, consult your country's customs office—some regions exempt low-value packages from duties.